Frequently Asked Questions
We are able to print products like our business cards and postcards together at the same time with other people’s business cards and postcards. This allows us to print efficiently and spread the production costs amongst many jobs. We then pass on this cost saving to you, our customer.
Please click here for a guide on how to best supply artwork. Simply put, we require a high resolution PDF with 3mm bleed and trim marks. Please feel free to let us know if you have any questions about this.
Our quotes are valid for 30 days.
We print our standard products (business cards, swing tags, postcards) twice a week. The cut off for artwork submission is Tuesday and Thursday at 12:00pm for dispatch Thursdays and Mondays respectively. If you require an urgent turnaround, please contact email@example.com.
Being new to printing can be overwhelming, printers often talk in an unfamiliar lingo. Please feel free to ask questions or let us know if you need clarification on any of our quoted specifications.
I have received a quote for 500 business cards but actually require 5 kinds x 100, is the price the same?
This will change the price. Adding additional designs/names will require more than one space on our press/print sheet and the price will increase slightly.
A PDF proof would come standard with all jobs, this allows you to take one final check of your artwork (hot tip: double check phone numbers, email addresses and other vital information). If a hard copy proof is required, please let us know and we will advise any additional costs for this.
We require a high resolution PDF with 3mm bleed and trim marks. A FREE guide to how to supply artwork can be downloaded here.
Please contact us at firstname.lastname@example.org to discuss. Our prices do not include artwork touch ups and additional costs may be required where assistance is needed with artwork.
You’re welcome to upload artwork via our website. When you request a quote we will supply you with a reference number and a URL of where to upload your artwork. You’re also welcome to drop it off on a USB if convenient for you.
Yes of course, please feel free to tell them to get in touch or send us your artwork direct.
We use recycled paper for all of our standard products. We can also source FSC certified specialty paper stocks if you require something different. Check our range of papers here.
You sure can, however the chances of us finding another person who wants to print using Pantone inks at the same time as you are unlikely. For this reason, we recommend setting up your artwork in CMYK, these are the colours we print our standard products with. We can print your job as a stand-alone project using our vegetable based Pantone inks, however it will need to be quote separately.
Post Production Questions
We sure do, we use Express Post for small parcels and a network of couriers for larger deliveries.
Absolutely, we print for many graphic designers and print managers and understand the importance of us staying anonymous. We can invoice you directly and send your items directly to your client unbranded. Simply select 'Blind shipping' when ordering.
Our preferred method of payment is direct bank transfer. Visa or Mastercard payments can also be made via our website when ordering, a 3% surcharge applies to online card payments.
Absolutely, this common and perfectly fine.
Still can't find the answer to your question?
No problem, drop us an email: email@example.com