Frequently Asked Questions

Quote Questions

We are able to print products like our business cards and postcards together at the same time with other people’s business cards and postcards. This allows us to print efficiently and spread the production costs amongst many jobs. We then pass on this cost saving to you, our customer.

Please click here for a guide on how to best supply artwork. Simply put, we require a high resolution PDF with 3mm bleed and trim marks. Please feel free to let us know if you have any questions about this.

Our quotes are valid for 30 days.

Being new to printing can be overwhelming, printers often talk in an unfamiliar lingo. Please feel free to ask questions or let us know if you need clarification on any of our quoted specifications.

This will change the price. Adding additional designs/names will require more than one space on our press/print sheet and the price will increase slightly.

Your job will proceed direct to printing unless a PDF or hard copy proof is requested specifically (via email with your job/quote reference number). If a hard copy proof is required, please let us know and we will advise any additional costs for this.

Artwork Questions

We require a high resolution PDF with 3mm bleed and trim marks. A FREE guide to how to supply artwork can be downloaded here.

Please contact us at to discuss. Our prices do not include artwork touch ups and additional costs may be required where assistance is needed with artwork.

You’re welcome to upload artwork via our website. When you request a quote we will supply you with a reference number and a URL of where to upload your artwork. You’re also welcome to drop it off on a USB if convenient for you.Please also feel free to send via WeTransfer, a free online file transfer site.

Yes of course, please feel free to tell them to get in touch or send us your artwork direct.

We check that the technical aspects of your order have been supplied correctly, but not the sharpness, grammar or spelling, size of font chosen, the position of elements in your design, look and feel and other taste-related issues.

Production Questions

We use recycled paper for all of our standard products. We can also source FSC certified specialty paper stocks if you require something different. Check our range of papers here.

You sure can, however the chances of us finding another person who wants to print using Pantone inks at the same time as you are unlikely. For this reason, we recommend setting up your artwork in CMYK, these are the colours we print our standard products with. We can print your job as a stand-alone project using our vegetable based Pantone inks, however it will need to be quoted separately.

Post Production Questions

We sure do, we use Express Post for small parcels and a network of couriers for larger deliveries.

Absolutely, we print for many graphic designers and print managers and understand the importance of us staying anonymous. We can invoice you directly and send your items directly to your client unbranded. Simply email us this request when placing your order with your order/quote reference.

Payment Questions

Our preferred method of payment is direct bank transfer. Visa or Mastercard payments can also be made via our website when ordering, a 3% surcharge applies to online card payments.

Absolutely, this is common and perfectly fine.

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